I am a results-oriented professional with a background spanning customer service, inventory management, and office operations.

Armed with over five years of hands-on experience, my focus on leadership sets me apart in these domains. I've consistently demonstrated my ability to lead and optimize operational processes.


About me

Graduating with a Magna Cum Laude B.S. in Leadership and Management Studies from New York University, with a concentration in International Business and Global Management, I have cultivated a diverse skill set across various industries. My journey began at Bloomingdale's, where I served as a Stock Team Lead, ensuring a visually appealing sales floor and maintaining optimal inventory levels.

Transitioning to roles at The Hair Shop and Garten, I refined my customer service and leadership abilities, acting as a Senior Sales Consultant/Key Holder and Operations Office Site Lead, respectively. These roles allowed me to engage with clients, manage office operations, and lead teams. My tenure at Sloomoo Institute involved improving inventory operations by leveraging my leadership experience to implement new software systems and train staff to enhance product consistency. Currently, at the Gemological Institute of America (GIA), I focus on client services, ensuring prompt and efficient service delivery.

Throughout my career, I have honed my MS Office and proprietary systems skills, developed vital customer service and leadership abilities, and improved my eye for detail. I am eager to leverage this experience in innovative Digital Healthcare, Climate Tech, FinTech, or B2B SaaS ventures. I aim to drive operational excellence, enhance customer satisfaction, and contribute to impactful projects.

I’m based in NYC and willing to travel within the Greater New York metro area.

Work History

 

(GIA)

GEMOLOGICAL INSTITUTE OF AMERICA

August 2022- Present

Customer Service Representative


August 2021- August 2022

Inventory & Shipping/Receiving Manager


February 2021- August 2021

Customer Support Specialist & Office Manager


August 2018- March 2020

Operations Site Lead (Office)

Garten

formerly Oh My Green


July 2018 -March 2020

Keyholder/ Front Desk
Sr. Sales Consultant


August 2017 - August 2018

Stock Team Lead


March 2016 - February 2017

Operations & Fulfillment Associate


January 2015 - March 2016

Retail Merchandising Team Lead

Match MG

Formerly Convergence Marketing


October 2014 - December 2014

Customer Service Sales Associate (Live Demo)

Toys ‘R’ Us

Alive! Products


September 2011- September 2014

Customer Service Sales Associate

Rainbow

Shops


August 2011 - September 2011

Sales/ Stock Associate

Jackie’s Kid’s

Clothing